How can I contact CigiPop?

You can email us at support@cigipop.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Switzerland

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

The delivery time for your order may vary depending on several factors such as your location, the shipping method you choose, and the availability of the item you ordered. Generally, orders are processed within 1-2 business days, and standard shipping typically takes 7-14 business days. Due to high demand orders may take longer you will receive a confirmation email with tracking information once your order has been shipped. If you have any concerns or questions about your order's delivery time, please don't hesitate to contact our customer service team.

What if I don't receive my order?

If you don't receive your order within 35 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in Swiss CHF, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at support@cigipop.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

The timeline for receiving a refund may vary depending on the specific circumstances of your request. Once we receive the item you returned, our team will inspect it to ensure that it meets our return policy criteria. This process typically takes 3-5 business days. After the inspection is completed, we will process your refund. The actual time it takes for the refund to appear in your account may depend on your bank or credit card company's processing times. We appreciate your patience and understanding throughout this process, and if you have any questions or concerns, please don't hesitate to contact our customer service team.